Frequently Asked Questions (FAQs)

What is your 30-day money-back guarantee?

We offer a 30-day money-back guarantee for our tutoring services. If you’re not satisfied with our program within the first 30 days, you can request a full refund, no questions asked.

How do I request a refund under the 30-day money-back guarantee?

To request a refund, simply contact our customer support team within 30 days of your purchase. Provide your order details and the reason for your request, and we will process your refund promptly.

What is your policy on scheduling the ACT exams after tutoring?

Yes, we offer flexible scheduling for the ACT exams. You can choose any available ACT test date that suits your convenience after completing our tutoring program.

How far in advance should I schedule my ACT exam?

We recommend scheduling your ACT exam at least 2-3 months in advance to ensure you secure a spot on your preferred test date.

Will I receive feedback from my tutors?

Yes, our tutors provide regular feedback on your performance. They will give you personalized insights and tips to help you improve your skills and achieve your target ACT score.

How often will I receive feedback from my tutors?

You will receive feedback after each tutoring session. Additionally, your tutor will provide comprehensive feedback after each practice test you take.

What materials are included in the tutoring program?

Our tutoring program includes access to practice tests, study guides, flashcards, and personalized study plans. All materials are designed to help you succeed on the ACT exam.

Can I access the study materials online?

Yes, all study materials are accessible online. You can access them anytime and anywhere, allowing you to study at your convenience.

What if I need to reschedule a tutoring session?

Absolutely. We understand that schedules can change. You can reschedule a tutoring session with at least 24 hours’ notice without any penalty.

How can I contact customer support?

You can contact our customer support team via email or phone. Our contact details are available on our website, and our team is ready to assist you with any questions or concerns.

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